Co-Managed IT Services

Extend your IT team with AECO-focused expertise.

Reduce ticket backlogs with 24/7 helpdesk support and an average 30-minute issue resolution time.

Close skill gaps with 30+ years of IT experience across complex AECO and business environments.

Protect project data with proactive monitoring built for CAD, BIM, cloud, and field workflows.

Improve internal IT capacity with proven support for 850 end users and more than 50 companies.

Identify wasted spend and duplicated tools through an executive IT review tied to business goals.

Request a Quote for Our Co-Managed IT Services

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Trusted Support for High-Performance IT Teams

See how stronger IT operations help teams reduce friction and stay focused on delivery.

The staff were excellent and friendly with me. They even made sure to follow up a few days later to make sure I didn’t have any other issues. I’m really satisfied with my experience and their service!

Chris Lee

TEC Inc.

BlueBox1 has always provided the most helpful managed IT and consulting services. I truly cannot thank them enough. My employer is an engineering firm that has major employee growth incredibly quick. Bluebox1 has always been able to keep up with growth. Doesn’t matter if it upgrades to our network, new hire setup, and equipment purchases, they are proactive and always come in with positive and friendly attitude. They are super responsive and it doesn’t matter if they are onsite or fixing problems remotely. It’s nice to have support from them. All employees feel comfortable and never a bother when asking for help. I also work in finance, and having IT techs that understand, communicate, and provide documentation for billing and purchases is a plus. From fixed assets organization and aduit backup I have never run into any issues

Johnnah Daigle

Finance Engineering Firm - TEC Inc.

I highly recommend BlueBox1 Technology! Great team doing excellent work

Megan Jordan

Administrative Assistant & Human Resources - TEC, Inc.

Shoutout to BlueBox1 Technology for the outstanding work they’ve done supporting the TEC, Inc. team.

Over the past year, their expertise has completely transformed our IT capabilities. I would highly recommend anyone in the A/E industry to give them a shot!

Peter Ellison

Practice Area Leader of Strategic Land Planning - TEC, Inc.

BlueBox1 has been a reliable IT partner for TruBlu. Their team is responsive, knowledgeable, and always proactive about finding solutions. Whether it’s onboarding new employees, upgrading systems, managing equipment, or troubleshooting issues remotely, they consistently provide professional and friendly support. They take the time to communicate clearly, document solutions, and make tech easier for everyone on our team.

Miranda Belanger

Owner /Marketing Consultant - TruBlu

BlueBox1 completely transformed how our engineering team works. Their proactive IT support and cloud solutions reduced downtime, improved collaboration across offices, and gave us confidence that our project data is protected. The responsiveness of their team has been exceptional.

Our construction company needed an IT partner that understood the realities of job sites and remote teams. BlueBox1 streamlined our infrastructure, improved secure access to project files, and helped us maintain productivity from the field to the office.

Cybersecurity was becoming a growing concern for our architecture firm. BlueBox1 conducted a thorough assessment, implemented practical security improvements, and provided ongoing monitoring that gives us peace of mind without disrupting daily operations.

The BlueBox1 team helped us migrate critical systems to the cloud with minimal disruption. Their planning, communication, and technical expertise made the entire process smooth, and our staff quickly adapted to the new environment.

We rely heavily on CAD and BIM applications, and BlueBox1 understands those workflows better than any IT provider we’ve worked with. Performance issues that once slowed projects down are now a thing of the past, and collaboration has improved significantly.

BlueBox1 feels like an extension of our internal team. From helpdesk support to long-term technology planning, they consistently provide practical recommendations that help us work more efficiently while keeping our systems secure.

How Co-Managed IT Strengthens Daily Operations

Helping AECO Teams Improve Operations While Protecting Critical Project Information

BlueBox1 aligned IT support with AECO workflows to strengthen operations and safeguard project data.

Streamlining Construction IT for Secure Project Access From Field to Office

BlueBox1 helped a construction company streamline infrastructure and keep remote teams productive across job sites.

Reducing Downtime and Improving Cross Office Collaboration for an Engineering Team

BlueBox1 helped an engineering team reduce downtime, collaborate across offices, and protect project data.

Awards & Certifications

Co-Managed IT Built Around Your Team

Shared support with clear accountability

Helpdesk Extension

Faster Support Capacity

Your internal IT team stays in control while BlueBox1 adds structured helpdesk capacity, escalation support, documentation, and technical oversight. This model helps reduce ticket bottlenecks, recurring issues, and delayed user support without forcing a full outsourcing change.

With 24/7 assistance and an average 30-minute issue resolution time, your users gain faster help while internal staff can focus on higher-value priorities.

AECO App Support

AECO Workflow Continuity

AECO firms depend on complex design software, cloud collaboration, large project files, and secure access from offices, job sites, and remote locations. Co-managed support adds industry-aware troubleshooting for CAD, BIM, Autodesk Construction setups, and related workflows that generic IT support may not fully understand.

The goal is to reduce application friction, protect project data, and keep technical issues from slowing design reviews, engineering work, or field coordination.

Security Oversight

Stronger Risk Reduction

Co-managed cybersecurity support strengthens your internal defenses through monitoring, patch management, access control review, endpoint protection, and recurring risk assessments. BlueBox1 helps identify exposure across users, devices, cloud platforms, and project data repositories so your team can act before issues escalate.

This support is built for practical risk reduction, with attention to compliance needs, audit readiness, and the operational realities of fast-moving project teams.

Cloud Management

Modern Cloud Operations

Cloud systems and modern infrastructure need consistent oversight to support hybrid work, remote access, file performance, and business continuity. BlueBox1 works with your internal staff to assess existing systems, reduce duplicated tools, modernize aging infrastructure, and plan transitions with minimal disruption.

Your team gains a clear path for cloud integration, backup strategy, identity management, and performance improvements tied to daily operations.

AI and Automation

Smarter Process Automation

Manual IT processes, inconsistent reporting, and repetitive administrative tasks can consume valuable internal capacity. BlueBox1 helps identify where AI and automation can reduce manual work, improve reporting accuracy, accelerate workflows, and create better executive visibility.

Recommendations are practical and tied to your environment, including ticket trends, user support patterns, project collaboration needs, and operational bottlenecks that affect productivity.

IT Governance

Clear Executive Visibility

Effective co-managed IT depends on clear roles, measurable priorities, and leadership visibility. BlueBox1 helps define responsibilities between your internal staff and outside support, then reviews performance across uptime, user experience, security posture, recurring issues, and technology spend.

This gives decision-makers a practical view of whether IT is advancing business goals and where the next improvements should be made.

Our Elite Partners

Proven IT Capacity for Complex Business Operations

98%-99%

Avg Customer Satisfaction

100%/5+Yr

Client Retention Rate

<30 Min

Avg Response Time

Add Capacity Without Losing IT Control

Co-managed IT gives your internal team the capacity, tools, and strategic guidance to handle complex technology demands without losing control. BlueBox1 works alongside your staff to support helpdesk load, infrastructure projects, cybersecurity priorities, cloud environments, and AECO-specific applications such as CAD and BIM platforms.

The result is a more reliable IT operation that can respond faster, reduce recurring issues, and give leadership clearer visibility into risk, cost, and performance. Instead of replacing your team, this model strengthens it with over 30 years of practical IT experience, 24/7 support, and tailored frameworks built around the way project-driven organizations actually work.

A Clear Operating Model for Shared IT

Co-managed IT should remove friction from daily operations while supporting the internal team already in place. BlueBox1 helps define responsibilities, escalation paths, monitoring priorities, and project ownership so your staff knows where to focus and where to lean on outside expertise.

24/7 helpdesk support for users who cannot afford long delays
Proactive monitoring for infrastructure, endpoints, applications, and cloud systems
Cybersecurity oversight that strengthens your security posture
Support for CAD, BIM, Autodesk Construction, and project collaboration workflows
Executive visibility into recurring issues, wasted spend, and operational gaps

Turn Support Activity Into Business Value

For AECO, professional services, marketing, large business, and enterprise environments, co-managed IT is most valuable when it connects support activity to business outcomes. That means fewer unresolved tickets, smoother collaboration, better project data protection, and technology decisions that support delivery timelines.

BlueBox1 evaluates your current IT stack, cloud integration, applications, user experience, and security posture to identify where support can be improved. Recommendations can include automation, AI-assisted reporting, endpoint management, patching discipline, access controls, and process improvements that reduce manual work without disrupting daily operations.

Schedule Your Executive IT Review

Find gaps, reduce friction, and align IT with project delivery.

Explore Related IT Services

Frequently Asked Questions

What does a typical co-managed IT services engagement include?

A co-managed IT services engagement gives your internal team access to additional expertise, 24/7 US-based helpdesk support, proactive monitoring, and strategic guidance tailored for AECO workflows. You maintain control over key decisions while gaining resources for helpdesk, infrastructure projects, cybersecurity, cloud management, and application support. The service is structured to close skill gaps, reduce ticket backlogs, and ensure your technology stack advances business goals without unnecessary disruption.

How do co-managed IT services improve operational efficiency for AECO firms?

Co-managed IT services streamline daily operations by removing manual tasks, reducing downtime, and supporting advanced tools like CAD and BIM. You benefit from:

Faster issue resolution, with an average 30-minute response time
Reduced recurring IT problems and clearer executive visibility into operational gaps
Optimized spend by identifying duplicated tools and unnecessary systems
Improved project collaboration through reliable cloud and field connectivity

How is responsibility divided between my team and the co-managed IT provider?

Responsibility is clearly defined based on your internal team’s strengths and current capacity. You determine which daily tasks remain in-house and where to rely on outside expertise, such as monitoring, escalation, or advanced troubleshooting. This approach removes friction, your staff focuses on core business initiatives while external specialists handle complex or time-consuming IT functions, ensuring seamless operations.

How are co-managed IT services priced and how quickly can they be implemented?

Pricing is tailored to your organization’s size, existing IT setup, and the specific AECO workflows you need supported. After a complimentary executive IT review, you receive a detailed proposal outlining scope, cost, and expected outcomes. Implementation can begin within days of agreement, with clear communication to minimize disruption and align with project schedules.

What sets these co-managed IT services apart from standard IT support providers?

These co-managed IT services are built for the unique demands of AECO organizations, offering deep expertise in design software, project collaboration, and regulatory compliance. You gain access to a partner with over 30 years of industry experience, support for 850 end users, and a proven record of reducing operational costs and recurring issues. Advanced AI, automation, and proactive monitoring further ensure your IT is always advancing business goals, not just maintaining the status quo.